FAQs
Check below for quick, easy answers to the most popular questions from our customers.
How do I track my order?
You will receive an email with a tracking number once your order has been shipped. You can use this tracking number to monitor the delivery status of your package.
How do I cancel my order?
To cancel an order, please reach out to our support team by submitting your request via the Contact Us form. If the order has not yet been shipped, we can assist with cancellation and refund processing.
How can I check if my country is eligible for international delivery?
To determine if your country is eligible for international delivery, please proceed to the checkout page on our website. If you can find your region listed as a shipping option during the checkout process and successfully complete the payment, it means we can deliver to your country.
How long will my order take to arrive？
Orders will be processed and shipped within 1-2 business days from the date of your order. After shipping, your order is expected to arrive within 3-7 business days.
Are Blackube water bottles dishwasher safe?
Yea, our water bottles are dishwasher safe. However, for maximum longevity, we recommend hand washing with warm, soapy water.
Still Have Questions?
If you have a question that is not covered in our FAQs, please don't hesitate to contact us directly.